PME versus Amazon : Le choix d’Amazon comme site marchand de référence est-il une fatalité ?
DOI :
https://doi.org/10.53102/2024.38.02.1137Mots-clés :
Amazon, strategie digital, comportement du consommateurRésumé
Avec 350 millions de références produit, Amazon constitue une entreprise globale de e-commerce, omniprésente dans un nombre de secteurs incalculable. Nous avons souhaité identifier les facteurs explicatifs du choix des e-consommateurs dans leur démarche d’achat. Pourquoi choisissent-ils Amazon plutôt qu’un autre site marchand ? Comment les PME peuvent elles se différencier pour riposter à Amazon ? Sur la base d’une enquête réalisée auprès de 191 internautes acheteurs, nous avons construit un modèle explicatif du choix des e-consommateurs par rapport à leur site marchand de référence. 14 variables expliquant le comportement du e-consommateur dans son choix de site marchand se sont révélées significatives, avec des influences allant de -30.38% à +41.5% dans la propension des individus à choisir Amazon
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