Quels impacts d’une stratégie TQM sur la performance globale ? le cas du textile habillement en Tunisie

Mohamed Mahjoub DHIAF; Rémy GAUTIER

doi:10.53102/2013.32.02.697

Auteurs

Mohamed Mahjoub DHIAF Institut Supérieur de Gestion Industrielle de Sfax- Tunisie
Rémy GAUTIER Ecole Nationale Supérieure d'Arts & Métiers, Paris-France

DOI :

https://doi.org/10.53102/2013.32.02.697

Mots-clés :

TQM, Performance Globale, Modélisation, Modélisation Equation Structurelles

Résumé

Dans le présent travail, nous proposons une méthodologie conceptuelle d'évaluation de la performance globale d'une entreprise qui opère sous l'optique du Total Quality Management. Le besoin en modélisation du phénomène de la performance et le TQM puisque la littérature managériale n'a pas abouti à une conclusion ferme sur la nature de cette relation. Ce travail est un essai de clarification de cette relation. En effet, un modèle conceptuel liant les pratiques critiques du TQM et la performance globale a été développé. Les résultats d'une étude exploratoire auprès de 102 entreprises du secteur Textile-Habillement nous ont permis d'identifier la nature de cette relation. Les résultats montrent l'existence d'une relation statistiquement positive entre les pratiques TQM et la performance globale.

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