TOMAS, S. Benchmarking et amélioration continue. Revue Française de Gestion Industrielle, France, v. 13, n. 1, p. 31–47, 1994. DOI: 10.53102/1994.13.01.220. Disponível em: https://rfgi.fr/rfgi/article/view/220. Acesso em: 29 mars. 2024.