MOLET, H. Customer Relationship Management. Stanley BROWN. Revue Française de Gestion Industrielle, France, v. 22, n. 2, p. 121–124, 2003. DOI: 10.53102/2003.22.02.406. Disponível em: https://rfgi.fr/rfgi/article/view/406. Acesso em: 22 juill. 2024.